Returns & Refunds
Before sending anything back please fill out the following return form. Please Contact Us for more information how to return goods if you have any problems with the return form.
14-DAY MONEY BACK GUARANTEE
We offer a 14-day money back guarantee on unused unwanted items, you have 14-days to check your goods and return them to us. After you request a refund they must be returned in as good as new condition. Bongs, Sets and Pipes are covered by our 14-day money back guarantee if they're still unused in their packaging, as soon as they have used they are exempt from our 14-day money guarantee.
As soon as we receive your returned goods we will check for any faults and issue a replacement or make a refund.
All CBD, Cleaning Powder purchases are exempt from our 14-day money back guarantee if opened.
If you find any faulty or missing products or any damages and wish to replace them. Please Contact Us immediately and our returns department will decide on what action needs to be taken and will instruct you on how to go about returning your item/s to us. If the items are sent back without following this procedure, we may not be able to issue you with a full refund.
All returns must be sent back well packaged as we can not be held responsible for any returned goods that don't arrive. Please remember to keep the receipt or proof of postage from the courier in the event that we don't receive the items.
Please note that these Terms do not affect your statutory rights.